TB
Tarika B
1 reviews | Active since Dec 2012
20 Dec 2015, 12:21
No response after major commplaint !!!
I recently complained about a white bread packet clip that had been in the vegetarian sub I ordered. I missed 2 calls from ***. When I called back they told me its Debonairs and asked if I had ordered anything. So i explained that I am just calling since I had a missed call from them. The lady that answered took down my name and said she will check who tried to call me. I never heard from debonairs after that. I received an sms with a case number of 173449 from debonairs. But its been more than a week and nothing has been done.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
21 Dec 2015, 11:11Hello TarikaBalmahoon,
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply21 Dec 2015, 11:11
Official
Hello TarikaBalmahoon,
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)