1 reviews | Active since Jul 2013
No remorse for late delivery
We had placed an online order about an hour in advance, the order was placed for 5:30pm delivery and the driver arrived 5:50pm. Just before he arrived we phoned the call centre to track the progress and they said that the address did not show the area but it is a preset option online. Obviously the address would be the one nearest to their restaurant and not like 15kms away. We asked the driver why the order was late and why the pizza is already showing black, his response: "Ah!! It's not that bad, only 5 seconds" .. I feel like they must not undermine and disrespect people by responding the way he did. We ordered from Debonairs Newclare - Shell garage.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***