1 reviews | Active since Feb 2017
No refund - 2 weeks later
<p>I bought a pizza online and paid using my card. The payment went through and my order was received but then the store manager called me and said they couldn't deliver because I was far from the store. Anyway, the store manager said I'd get a refund but then that hasn't happened until today. I wonder if I'm entitled to MY pizza or MY refund. I have attached the proof of payment and order confirmation as proof. With dates, times and the works...</p>
Thank you very much for taking the time to report your experience with our Auckland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Auckland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)