1 reviews | Active since Aug 2019
No quality promise
I have ordered from Debinairs a couple of times. Everything was great. But all of a sudden the Quality promise has gone for a ball.
In the last 2 times I've ordered with delivery I've recieved my box with a black dot. The other night I brought it up asking the driver what is going to happen as the policy states if the dot is black it's free.. unfortunately I paid online, other wise I would have refused to pay. But he came up with some sort of an excuse. Never mind the fact the pizza was just about cold.
I have sent them an email regarding the, but looks like they don't care about their customer service either as I have recieved no reply.
One thing I can say. I will not order from you guys again until this is sorted. And I will not reccomend you to anyone.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***