No Pizza Delivery, Poor Service

Placed an order for delivery, for a Chicken Cram-decker on the 16.06.2021 and I did not receive my delivery from the Debonairs Pizza in Mapyan Mall. I got two phone calls asking me to confirm the same details which I captured on the app. The second driver that called me was extremely rude, asking me why I did not place an order at a near by branch, as if I had a choice as the branch in Maponya Mall was the only one available for delivery near me on that day. The call center is no help as they couldnt get through to them, telling me that they were not picking up their calls. What kind of service is this? I want to request a full refund of my purchase and detailed apology from the Manager of Debonairs Maponya Mall. This kind of service is appalling!