No pizza, broken app, bad service

I ordered my pizza on the app. The tracking didn't work (showed an error). I waited an hour before calling in. On the third call I finally got through to someone, they told me to hold and put me through to someone else; the call ended.

I phoned back again. On the 8th call I got through again. I explained my situation including having the previous call ended. The call centre person "Courtney" told me that the order can take up to an hour. I had already told them that it had been over an hour. They then proceeded to put me on hold which is when the call ended again!

It has now been over an hour. I still have no pizza, I have gone out my way to receive nothing but bad service and a lack of resolution.

I hope Debonairs is willing to go out of their way to try make this right.