No Order/Refund received

I placed an order with Debonairs Pizza (Goodwood, CT) via their application on 27 December 2018, just after 22.00pm. The application said they close at 23.00pm and because I live just down the road from this branch, I placed an order for delivery. I then received a call from someone at Debonairs at 22.13pm, asking if I could collect it because they were about to close. I explained that I did not have a car, but that they could then rather refund me. He then asked me to hold while he repeated what I said to the manager. The manager then said they would have my order delivered. It is the 30th and the time is 20.47pm and I HAVE NOT RECEIVED MY ORDER or Refund. What peeves me off is that no one had the decency to call me to inform me that I shouldn't bother waiting up for my delivery. Nor has anyone called or emailed to explain or apologize.

And what happens to my money???? I have not received any communication from their head office either since I emailed my complaint to them.