pK
puleng K
1 reviews | Active since Mar 2015
31 Mar 2015, 21:11
No order was delivered and bad customer service
I place an order with debonairs kagiso shopping centre and I was told the order will be delivered in 30 minutes time. My family and I waited for more that 2 hours and no order was brought to us.<br> When I called them at 8:20 a lady answered and told me that they don't deliver in our area which Zulu jump, I asked why I was not told before and why didn't they call to let us know and she never answered. I am angry because no one cared and now I have nowhere I can buy food at and my family is hungry. I will never do business with them again and believe me when I say they have lost themselves a very valued customer.
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Debonairs Pizza's replyOfficial
01 Apr 2015, 09:07Hello teddyofdeairwvz,
Thank you very much for taking the time to report your experience with our kagiso shopping centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our kagiso shopping centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply01 Apr 2015, 09:07
Official
Hello teddyofdeairwvz,
Thank you very much for taking the time to report your experience with our kagiso shopping centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our kagiso shopping centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)