NO ORDER RECEIVED WHEN I EVEN PAID A TIP FOR NOTHING!

I did an order 19h38 kept calling the Umphakathi Store stating I did not receive my order. I even rated the driver 1 stating I have been waiting for 2 HOURS. THEY told me the driver is on his way back. Stating that he delivered. Where and who only he will know because he never called me once to advise if was running late or is outside. Now the store is assume closed, Umphakathi Mall in Randfontein with HORRIBLE service NEVER called me back with feedback and resolution for the driver to explain where he deliver such a big order with extras.