tT
thabixulu T

1 reviews | Active since May 2016

25 Jan 2019, 20:14

NO MEAT OR CREAM IN CREAMY CHICKEN TRIPLE DECKER

I ORDERED A CREAMY CHICKEN TRIPLE DECKER AT THE DEBONAIRS IN VORNA VALLEY (MIDRAND) WHEN MY ORDER ARRIVED, THE PIZZA HAD NO MEAT OR CREAM IN IT I EVEN ADDED EXTRA CHEESE TO IT BUT IT WAS JUST NOT THERE AND IT COSTED ME R217 , I THEN CALLED THE RESTAURANT THEY DID NOT PICK UP AND I CALLED THE CALL CENTER AND I WAS TOLD THAT THEY CAN'T DO ANYTHING ABOUT IT ALL THEY CAN DO IS TO LAY A COMPLAINT SO I SHOULDN'T EAT THE PIZZA I SHOULD KEEP IT FOR EVIDENCE AND THEY MIGHT GET BACK TO ME IN 24 HOURS. WHAT UTTER NONSENSE IS THAT? THEY ARE VERY QUICK TO TAKE THE MONEY BUT WHEN WE COMPLAIN ABOUT THE SERVICE WE ARE TOLD TO KEEP THE FOOD FOR UNTIL THEY DECIDE TO GET BACK TO US. THIS IS NOT THE FIRST TIME I HAVE RECEIVED DRY AND UGLY FOOD FROM DEBONAIRS BUT I'S QUITE CLEAR THAT WE ARE BEING ********** FOR NO SERVICE AT ALL!! I HAVE NEVER BEEN SO UPSET FOR THROWING ,MY MONEY LIKE THIS

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Jan 2019, 15:21
Official
Hi Thabile
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***