JM
Joe M

1 reviews | Active since Apr 2013

06 Jul 2015, 15:17

no ingredients

It was after midday when I placed my order. 20mins later I askd how long stlil, without remorse was told there's chicken shortage 2 complete my oder. I asked 4 th Manager, dragging her feet she unapologetically came 2 tell me they should hv told me. How does ths help when my 4&8 yrs kids didn't hv breakfast due 2 my unforeseen relapse (cancer patient), underwent luckily a minor op that morning. I asked 4 th customer service details, she said she or anyone in store hs thm but online. What if I don't hv access, but her shoulders provided an answer. I left my numbers 4 th details but nothing 2 date. My food/medication intake is time-based, i tried 2 quickly drive home, but ws already out of strength/vision & breath, hd 2 stop driving instantly. I couldn't even walk either back 2 Banbury or over 2 Sasol garage 4 food, neither could I call, I now realised I left my phone on a table @ Debonairs. Totally on his own my son walked over 2 Sasol garage, borrowed a phone 2 call his mom, pity he couldn't sort out some food. A quick in & out, at least so we thought, resulted in my near death experience, unstoppable crying & scary moments 4 my kids. Now they r scared 2 drive wit me,thnx Debonai

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply07 Jul 2015, 08:51
Official
Hello Joe maake,

Thank you very much for taking the time to report your experience with our Banbury branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)