RE
Randy E

1 reviews | Active since Apr 2013

29 Mar 2016, 10:53

no food just sauce

On 29 march 2016 we purchased a triple decker from above store on arrival at home we found that it had only chicken and pineapple on it ( as they informed thay had no mushrooms and that was it nothing else other than sauce, we could not return it as we live too far but what a **** standard of service to sell that to customers it looked like a jam sandwich they did not even place 1 piece of sausage or russian absolutely nothing this service is disgusting to think they advertise 1 thing and serve sandwiches after a 45min wait, they should have quality checks cause I will never purchase anything from them again and with a smile tell anyone to never go there<br> -5 Sausage Triple-Decker (R). 3 Cheesy layers decked with sliced Russians, Franks, Boerewors, Chicken Sausage & Cheese Grillers! It's the ultimate pizza. -their recipe but serve sandwich

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 Mar 2016, 11:39
Official
Hello R3,

Thank you very much for taking the time to report your experience with our westgate mall, mitchells... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)