MF
Mischa F
1 reviews | Active since Sept 2013
06 Jan 2016, 22:18
No food for my kids
So I decided to order pizza online for my kids at 9:45pm on the website, my order went through I even got a confirmation SMS then I get a call from Kuilsriver Debonairs manager Sonja @ 10:03pm and tells me she can't send out her driver cause their lives are on the spell, it doesn't state anything like that on the website because if it did I wouldn't have ordered from them. Now I've got hungry kids at home not knowing what to do. I see debonairs drivers go past my house at past 10pm which is nothing. Is it poor laziness or what? I would really like to understand cause I'm a unhappy customer right now!!! Thanks Sonja for having my kids sleep hungry! Real Deal Hey
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Debonairs Pizza's replyOfficial
08 Jan 2016, 11:26Hello Mikadi,
Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply08 Jan 2016, 11:26
Official
Hello Mikadi,
Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)