No Filling In Pizza + A useless store manager!!!
Firstly my pizza (new sausage triple decker, more like 3 dry layers of nothing) took over a hr and a half to arrive! Apparently due to the fact that a massive company like Debonairs, only had one driver available, however this did not worry me, as I am understanding, as a business man myself, I understand that sometimes, these things do happen. <br> <br> However, I draw the line at a pizza with ABSOLUTELY no filling whatsoever. NO SAUSAGE! NO CHEESE! NOTHING! After inspecting this pizza, that had taken over an hour and a half to arrive, my wife decided to call the story, and ask for a manager. <br> <br> She was put through to a guy by the name of Oupa. Who told her that he wants to go into the back and see how the pizzas are being made, and he will call her back. Now I have no clue, how this was going to help, as our pizza was made roughly 1hr and 45mins prior!!<br> <br> An additional 45mins go by, No one calls! My wife calls the store two twice, only to be told, Oupa isn't there. A further 20mins go by, then we receive a call, only to be told, there's nothing he can do, its too late. No apology. No explanation. No remedy! <br> <br> Due to the time, my wife finally went to bed hungry. I find this UNACCEPTABLE!!!!
Thank you very much for taking the time to report your experience with our Umhlanga Rocks branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Umhlanga Rocks branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
