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Mandy B

1 reviews | Active since Mar 2019

11 Mar 2019, 12:58

No filla for meaty filla :(

Sent: 08 September 2017 09:36 AM To: ********** Subject: Complaint!!!! Importance: High

Good day

Last night 07/09/2017 order number 89 or 98 from Debonairs Mall of the South, I purchased a meaty filla crammed crust and a fruit juice, I received the pizza and my slip was taken by the lady that had handed me the pizza.

I arrived at home (Tedderfield) only to discover the condition of the pizza,

As you can see in the pictures attached. There is no cream cheese, ground beef, hardly any filling, just an immense amount of BBQ sauce.

If it wasn't for the fact that my husband is in a wheel chair, I would have went back to that store!!

I have attached a photo where you can partially see the purchase slip, but I am sure you will be able to contact the store and pick the purchase up.

Yours Sincerely

Mandy

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2019, 12:26
Official
Hi Mandy
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team  
Customer Care Line: *** 
MB
Mandy B's update06 Feb 2020, 11:13
Reviewer Update
Almost a year down the line and to date still have not received - service is just as good as the food.