MH
Monique H

1 reviews | Active since Nov 2013

30 Jul 2019, 17:59

No dinner Debonairs

I downloaded the app today to order pizza to qualify for the 20% discount Tuesday deal. I placed my order, but when I entered the voucher code for the deal DD8 it said that it cannot be used at the store. I checked out and called the store to query as it says any app orders qualify. They then said they can't help as they can not give the 20% even though I placed the order online. I spoke to a manager too. I then cancelled my order with her. 5 min later a person called to ask my address. When I said I cancelled he put the phone down in my ear. Then another call came in. The same manager saying the garlic rolls were deducted?? That is part of my order the winter deal. It is free already! I asked about the 20% off my bill. Then she passed me to another person! Dont anyone know their specials and deals. I had to speak to 4 people and ended up with only frustration for a meal.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Dec 2019, 09:47
Official
Hi Monique

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza Team