1 reviews | Active since Jul 2011
No delivery, Pizza was Cold
<p>I ordered a pizza and paid for it online at 19:20. and chose the delivery option which was accepted by the App and the Store. Around 20:15 I recieved a call from the Store saying they can't deliver. My place is 4.6Km away but the store cited safety concerns. My problem is when they recieved the order why didn't they inform me that they can't deliver. I went to the store to collect but on presentation the Dot was Not RED. I asked if it's free the cashier said no coz i took long to come collect. I was informed 55 min later that my order wont be delivered and when i went to collect i got a cold Pizza. Next time don't give a delivery option if you can't deliver </p>
Thank you very much for taking the time to report your experience with our Philip Nel Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Philip Nel Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)