No delivery in 2 hours
On Wednesday 29 Nov 2017 at 7:10pm, I ordered online from Debonairs Banbury crossing. An hour later I had not recieved my order, I called the branch and they said the driver had left and was on his way. 30mins passed still no delivery (NB Distance between my house and Debonairs is 2.7km). Almost 2 hours later, I am still waiting, sick in bed, and no food. The branch hardly ever answers their phones, if they do, all they can say is sorry.
Pathetic! Pathetic!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***