1 reviews | Active since Mar 2014
No delivery for confirmed orders
These guys know how to make excuses when they don't feel like taking your order.<br> <br> I placed an online order at around 21:15 as I knew that they close at 21:30. My order was confirmed and I received a message saying that I should expect delivery at 21:50. At 22:15 I still did not receive my pizza. I called the store and was told that they were already closed so could not take my order. They said that they tried to call me but I did not receive any calls. This is the second time this happened to me in 2 month and I have become fed-up with their service. I used to enjoy ordering with them but recently my expectations have not been made. I must advise anyone out there that they should not use the online service to order as its highly unlikely that you will receive your order. I am really disappointed with them
Thank you very much for taking the time to report your experience with our Lenasia Signet Terrace branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lenasia Signet Terrace branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
