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Michael M
1 reviews | Active since May 2011
31 Mar 2019, 20:43
No Delivery! Disgusting service Debonairs Pizza
Appalling service from the Sparks road store! On the site the store delivers to my address and the store accepted my order. Only to wait 2 hours for a call from the store to tell me that the driver doesn't know where the address is and that the store will not deliver to me! Why the hell did you accept my order and waste my time?
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Replies (1)
Debonairs Pizza's replyOfficial
03 Apr 2019, 15:36Hi Michael
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Customer Care Line: ***
Debonairs Pizza's reply03 Apr 2019, 15:36
Official
Hi Michael
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Customer Care Line: ***