No delivery and no refund.

I understand the lockdown is tough for all businesses and I placed my order with this in mind, prepared to wait a while before my Pizza arrived, however waiting 4 hours and then only being contacted after the 8 pm curfew is very unprofessional. I requested my order be refunded as I did not want it delivered on a different day. The agent I spoke to said the transaction would be reversed immediately but would take a few days to reflect. The next day another agent phoned me to ensure I wanted the refund and not my order delivered, to which I confirmed I wanted the refund. 2 weeks later no refund transaction reflected in my bank, I completed a dispute form with my bank and sent a strong-worded email to Debonairs about this only to receive an SMS that the reversal was only done that day. Had I not emailed them AGAIN I wouldn't have gotten my refund. Almost like they wanted me to forget about it and leave the money with them