No delivery and no refund

On Saturday 25 November i used the app to order a few items from debonairs levowakgomo. I then got a call to say they cannot deliver because it was raining. I then asked for a refund and they said the manager by the name of Quni will authorise. The manager failed to authorise she said she will do it the following day. The following day nobody called me, i called after 12am and after some run around a driver was sent. A driver was sent at about 2pm to authorise the reversal. I am still waiting for it. Nothong has reflected on my account. I didnt even recieve an apology or anythong. Instead the manager was rude. I have not had anyone follow up to find out if i recieved the money