1 reviews | Active since Jun 2018
No Delivery
I ordered a Pizza online from Kaalfontein debonair's pizza at 18:20 pm, I received a confirmation that my pizza will be delivered and store have received a confirmation, I gave the debonair's call centre a call to enquire about my order at 19:45 pm the lady I spoke to was very rude and transfered me to a number that rang with no answer. At 20:05 I receive a call asking me for my address and if I still want the pizza *what the h....*, I am so disappointed and disgusted by this kind of treatment as it is not for the first time I gets this kind of treatment from debonair's stores.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***