NO DELIVERY

<p>I placed an order by phoning my local branch. I didn't need to give them my number, name or address as it was picked up automatically. They confirmed all my details and I placed my order at 17:02. I was told that it would be delivered in 45 minutes. At 17:47 there was still no delivery, so I called again. The man told me I had actually come through to a call centre. He had no record of my order, so he'll put me through to the branch. I told the woman at the branch my story and she actually asked me 'Have you already placed an order?'. What?! 'Yes, I've already placed my order. Did you hear anything I said over the last two minutes?'. So, I asked her to put me back through to the call centre, but she didn't know how. So, I called the call centre back. After telling my story AGAIN, I had a man tell me that he apologises and he'll place my order now with my local branch and I can expect delivery in 45 minutes. What?! The time at this point is 18:01. That means that even if my order ACTUALLY arrived this time, I would receive my order 1 hour and 45 minutes after I initially placed it. The call centre man could not seem to understand how I got to 1 hour and 45 minutes. He kept saying that it will only be 45 minutes. I told him I won't pay R159 for pizza that arrives 1 hour and 45 minutes later. Again, he didn't seem to understand why I kept referring to 1 hour and 45 minutes. This branch is literally 2km from my home. With all the competition out there: Pizza Perfect, Pizza Hut, etc. who will also deliver, why is Debonairs so blasé about whether I order with them ever again. Where is their customer care? Where is their customer satisfaction? They have an attitude of 'Oh, you're unhappy. We apologise. Place your order from scratch and wait 1 hour and 45 minutes for delivery.' No. We'll go somewhere else from now on.</p>