1 reviews | Active since Jul 2015
NO DELIVERY
FRIDAY 21/08/2015 MY ORDER LODGED AT 6PM FOR DELIVERY WAS TOTALLY IGNORED - I CALLED THE BRANCH 3 TIMES TO FIND OUT WHERE MY ORDER WAS - THE CASHIER TAKING MY ORDER PUT ME TWICE THROUGH TO THE MANAGER PORTIA WHO WAS USELESS & DID NOT HANDLE THE SITUATION BUT TOTALLY EVADE THE ISSUE - THE PIZZA NEVER ARRIVED. THIS IS MY SECOND INCIDENT WITH THIS BRANCH WHERE MY PIZZA NEVER ARRIVED. BY THE THIRD CALL TO DEBONAIRS - THE CASHIERS WERE SHOCKED WHEN THEY TOOK MY CELL NUMBER DOWN AND SAW I ORDERED THE PZIZA AT 6PM AND DIDNT KNOW WHAT TO SAY BESIDES RE-TAKE MY ORDER. THIS IS TERRIBLE & HAS PUT ME OFF DEBONAIRS COMPLETELY!!! I FINISHED R30 AIRTIME THAT NIGHT. I FEEL SORRY FOR THE OWNER OF THIS BRANCH & I WONDER IF THEY ARE AWARE THAT THEIR BRANCH IS GOING DOWN HILL
Thank you very much for taking the time to report your experience with our SMITH STREET DURBAN branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our SMITH STREET DURBAN branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)