1 reviews | Active since Jul 2017

13 Feb 2018, 12:11

no deliver and no speed point

I called Debonairs Pizza Nzhelele I ordered a pizza and I wanted a delivery they they told me that their motorcycle does'nt have paper to move on the road. When I go to collect my oder they tell me the speed point does'nt work, They tell me to go to ATM to withdraw money then i go to the ATM. going there I have to queue for withdraw, I have to drive to ATM. They didn't even say sorry all they did is explain why the speed point is not working.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2018, 15:09
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***