No consideration whatsoever for customers

I placed an order online and received the order sms at 13H54. The order was delivered, short with one Pizza. I called the call centre and was being bounced between call centre and store agents. The time is 17H17 and i have hitherto not received the pizza. Each time i call the call centre a new agent answers, takes my number and says they will revert. Its close to 4 hours now and there's still nothing. I spoke to Thuli who wasn't at all helpful. And then i spoke to Pearl who clarified that the store phone is not answered and that since it's the only channel of communication there is nothing else she can do. I paid for both Pizzas when the first and only driver arrived.