SJ
Shivani J
1 reviews | Active since Apr 2016
20 Apr 2016, 12:54
No cheese on pizza ordered
Last week I ordered a 3 cheeses pizza from Debonairs in PMB. The teller asked if I would like extra cheese, and I rep**** no as its a 3 cheese pizza. However what I received was a burnt base and told that was my pizza. When I questioned it - teller said because I said no for the extra cheese. Now how does this make sense??? I am ordering a pizza - by definition it has cheese on it. If I wanted to pay so much for the base only - I could have bought it for cheaper at Checkers or PicknPay and made my own pizza. Teller and manager were rude and NOT very helpful. If you dont want to use cheese on the pizzas - maybe Debonairs should be selling bases ONLY !!!
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
21 Apr 2016, 09:00Hello jaiks,
Thank you very much for taking the time to report your experience with our PMB branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our PMB branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply21 Apr 2016, 09:00
Official
Hello jaiks,
Thank you very much for taking the time to report your experience with our PMB branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our PMB branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)