AK
Akhona K
1 reviews | Active since Mar 2014
21 Jul 2019, 15:37
No Cheese and Uncooked Pizza... Ridiculous
I just order a Pizza at Debonairs Sunningdale, Cape Town. The pizza is made from raw/uncooked dough and it has no cheese, just pirely uncooked dough. Its like they were in a rush to get it off, I doubt that it even went to the oven, they merely put the ingredients together and got it out for delivery! I think they might have ran out of cheese and used the last bit which remained??? I find this very ridiculous especially after paying almst R200 including delivery! I had to throw the whole pizza away, I want my money or give me a proper pizza not this mixed-masaka!!!
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Replies (3)
Debonairs Pizza's replyOfficial
21 Jul 2019, 16:55Hi Akhona
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply21 Jul 2019, 16:55
Official
Hi Akhona
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
AK
Akhona K's updateReviewer Update
24 Jul 2019, 04:08When can I expect my money back or a proper pizza????
AK
Akhona K's update24 Jul 2019, 04:08
Reviewer Update
When can I expect my money back or a proper pizza????
AK
Akhona K's updateReviewer Update
24 Jul 2019, 15:07I am still waitin for feedback on this matter??? No refund, or pizza??? This is terrible!!!????????????
AK
Akhona K's update24 Jul 2019, 15:07
Reviewer Update
I am still waitin for feedback on this matter??? No refund, or pizza??? This is terrible!!!????????????