1 reviews | Active since Nov 2017
No Black Friday disc given as advertised
My husband downloaded the Debonairs app today for the first time, to qualify for the Black Friday special. He processed our order, he could not find the field where the Promocode had to be entered, he proceded however. On my arrival to collect and pay for the pizzas, I was charged full price. I explained that these were ordered from the application (for the 1st time) and even presented the confirmation messages of this order. The manager simply notified me that she is unable to process the discount and I had to pay the full price. If it had not been for this Black Friday ptomition, we probably would have never ordered these pizzas today. What a dissapointment!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***