NO ACCOUNATIBILTY and SUCH BAD SERVICE

I have never experienced SUCH terrible customer service before so much so I have created an hellopeter account.

Normally I'll keep quiet and just never go back again. But this time around, my hard earned money is at stake so I either waste money and drop my principles and accept this bad service and sending my bank details and get my money back and call it a day or I just leave it.

I purchased 2 pizzas February 28, they delivered but my phone died as they tried to call me. I used my husband's phone, calling 5 times to a call centre and they eventually called me back. And let me know that I will receive my order, as I offered to fetch it and they insisted that someone will deliver it. But by 21h35 no pizzas were delivered so I left my party early, and stopped at KFC, and my children and babysister (Best friend) had KFC at 22h20. I emailed customer service the Tuesday morning and after almost a week, I started messaging Debonairs Instagram after a few comments on a post did I receive a reply and finally a call from the "manager" Allan. He apologised and explained, I asked for him to email me his reasoning etc and I received the below from OtteryCombo good day please provide banking details so we can deposit your refund regards

No name no logo no apology no reason just that I then rep**** and asked for the above and another "manager" Mohammed, called from a private number, who was VERY rude and sarcastic, told me that what's my problem. This is two weeks after the delivery was not made. I sent a detailed email and requested the recording of the phonecall. Nothing, no reply, no acknowledgement of my email from Debonairs.