1 reviews | Active since Jun 2016
Night ruined by Debonairs
<p>I ordered a Filla telephonically in Dundee and requested they call me when the delivery guy comes to my place as usual. 50 minutes or so later I hear a loud bang from the door. The delivery guy shouting at me for not opening the main gate for him...blah blah blah how they are not bought airtime to call clients...everything that's non of my business. </p> <p>The pizza was obviously cold and the guy swore to never deliver for me. </p> <p>I'm disappointed by how Debonairs staff dealt with my order. Last week I made almost the same order and they added extra cheese without my permission </p>
Thank you very much for taking the time to report your experience with our Dundee branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Dundee branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you Debonairs Pizzas, in fact the local manager Mr Ntethelelo Khumalo had called me (Following my additional telephonic complaint) on the day of the incidence and professionally apologised on behalf of the 1 staff member. He really responded to my upset emotions well and even extended a voucher as a positive gesture from Debonairs Pizza.
Thank you for taking my complaint serious.
Thank you Debonairs Pizzas, in fact the local manager Mr Ntethelelo Khumalo had called me (Following my additional telephonic complaint) on the day of the incidence and professionally apologised on behalf of the 1 staff member. He really responded to my upset emotions well and even extended a voucher as a positive gesture from Debonairs Pizza.
Thank you for taking my complaint serious.