New system ******* and difficult

Being regulars at this branch the. Rw change to work though a call center is *******. I wasted 40 rand airtime to place and order, I was given a hard time about orders I had placed before and wanted the same now. Calling them at the store took 4 calls all of which you get put on hold or your call gets cut off and you have to then start all over again. When I tried to place my order the first time my details apparently didn't come up on the system and the lady argued with me as well. Reced my order 50 minutes after ordering it.... And got the wrong cool drink to put a cherry on top. If this is the way it's going to be in order to get a delivery done you can count me out in future.