Never ordering from Debonairs again!!! Website and store prices not the same
<p>I placed and paid for an order on the Debonairs website. The price I was charged included a free delivery fee. The store then called me 30 min later telling me that they won't deliver because I'm outside of their radius and I would have to pay an extra R30 over and above the ~R150 that I paid for my order, the guy from the store hung up on me when u was trying to explain to him what happened.</p> <p>I then had to call the store and the manager answered. He was not willing to listen to what I was explaining to him and just told me about their policy. And he said he's not in charge of the website and didn't want to answer when I asked him if the website is incorrect.</p> <p>Never going near a debonairs ever again. This experience has left a very sour taste. Firstly because of the inconsistency between the website and what the store is saying and also because of the way the people I spoke to treated me.</p>
Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
The complaint was forwarded to the wrong store. I received a call from a person from Lifestyle Crossing (presumably the manager) and not Princess Crossing.
And how can you forward the complaint to the person about whom I'm complaining. As mentioned in my review above, I spoke to the manager at Princess Crossing when the incident occurred and he was not helpful.
The complaint was forwarded to the wrong store. I received a call from a person from Lifestyle Crossing (presumably the manager) and not Princess Crossing.
And how can you forward the complaint to the person about whom I'm complaining. As mentioned in my review above, I spoke to the manager at Princess Crossing when the incident occurred and he was not helpful.