Nearly 2 hours for a delivery

So I placed an online order at 18:31 on Friday, 29th March. At 19:19, I called the store to enquire about my order. The lady that answered advised me that the driver had just stepped into the store and will be delivering my order next. At 19:43, I called the store again and was advised by another lady that the driver was just exiting an estate close to my home and would then be coming to me. Needless to say, at 20:08 I called again, as 25 mins was far too long to drive the 5kms from the estate to my home. I spoke to the manageress Nompumelelo who told me that the store was busy this evening and that my order would be along shortly. I expressed intense dissatisfaction at this lack of service and would not being paying for my meal that would most definitely be ice cold at this time.

At 20:23 my order arrived. Cold. I called Nompumelelo again and asked her what she wanted me to do with this cold food as I was sure not paying for something I had ordered almost 2 hours ago. She said I could keep it and not have to pay. While this gesture is the least she could have done, I find it disheartening that all she could do was apologise and not provide a suitable explanation or rectification to the problem. I explained to her that with it being month end, it should be common sense to make sure there are sufficient staff on duty to cater to the public.

When the driver arrived at my home, he told me that the staff had been paid the day before and many of the drivers did not arrive for work.

I feel that a suitable arrangement should be put in place in these situations, as I am sure my order was not the only order that was unacceptably late...