1 reviews | Active since Jan 2016
MTHATHA SUTHERLAND DEBONAIRS PIZZA DISGUST ME!!!!!!!!!!!
I am utterly disgusted with the service at Sutherland, Mthatha Debonairs Pizza. This is the second time they are doing this to me. and the saddest part is that i always pay online. It would be safe for anyone to call their act a ******** activity. Three hours later and my order has not been delivered. they pick up the phone and once they hear its me they try to confuse me and say they are referring my call to the branch and know exactly that they are not going to pick the call.
I have paid for my order already and I am not getting any communication from them, to at least indicate what is the problem from their side.
As I switch off the light. I hope they just realize they cant work with deliveries and close that option.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***