More than an hour late

At 4pm today, my wife phoned Debonaires to place an order for delivery at 6pm. 6pm comes & goes with no food being delivered. My wife phones them at 6:15pm to find out what's happened & phone operator says she will check & phone us back. 6:30pm still no call so wife phoned again & another person answered & said the order had been sent out at the correct time. My wife demanded to speak a manager(female) who said also that the order was sent out on time & will call the driver & phone us back. The driver phones us at 6:50pm to say he is lost close by and I explain the directions to our house. I get to telling him how to get to the street but before I could say which house was ours, he said thanks and hung up. At 7:05pm I phone the driver cos he is still not here and he says he stopped to ask someone for directions and is following them to our house. I must say, still no call back from the manager. If they sent it out at 6pm like they said they did there is no way the driver would call us so late so the phone operator and manager **** to us. 7:20pm wife phones and now another manager (male) answers and he says that they gonna remake the entire order for free. Kids are starving.