AS
Alexander S

1 reviews | Active since May 2013

11 Feb 2017, 22:12

More than 2hrs and still no delivery from Debonairs

<p>I placed an order with Debonairs Pizza Promenade Shopping Centre. I waited more than 2hrs without getting a delivery. When calling the number provided after placing the order online, an automated voice prompt say that they are closed, but everyone knows that they are still open, but you can wait for a manager. Then when talking to them, you are promised a call back which never happens either. I will advise everyone about the bad experience!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Jun 2017, 12:30
Official

Thank you very much for taking the time to report your experience with our Promenade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)