kE
keegan E
1 reviews | Active since Feb 2014
10 Mar 2016, 19:17
more than 2 hours for delivery???
I ordered 2 subs online (1 club sub regular, 1 vegetarian sub regular), and a 500ml Fanta g****...<br> I received my order confirmation via email at 1:55pm on 10-03-2016 (today).<br> <br> At roughly 2:30 I called to find out how far my order is? because my past experiences have lead to the belief that it takes roughly 30 minutes.<br> I was left unsatisfied with my call. <br> In the end I received my order, at around 4:10/4:15pm. <br> <br> this is absolutely unacceptable - more than 2 hours for a delivery?
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Debonairs Pizza's replyOfficial
11 Mar 2016, 10:46Hello JACKurSON,
Thank you very much for taking the time to report your experience with our montana crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our montana crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply11 Mar 2016, 10:46
Official
Hello JACKurSON,
Thank you very much for taking the time to report your experience with our montana crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our montana crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)