SJ
Shanil J
1 reviews | Active since Nov 2019
21 Nov 2019, 20:09
Monster Pizza
On Saturday 16th November 2019, I phoned in my order to Debonairs Ladysmith kzn. My order included a regular sub, a large creamy chicken pizza and a 2L coke. To my utter disbelief, I was told that they are willing to deliver the sub and the cooldrink but I would need to go there to collect the pizza. I dont know what did my pizza ever do to deserve this treatment. It was almost like the pizza was going to turn into a monster and swallow up the delivery guy. #horrible customer services# monster pizza# I'm NOT staying!!!
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Replies (2)SJ
Shanil J's updateReviewer Update
21 Nov 2019, 20:21I forgot to add...I asked to speak to the manager of the outlet and was told that she was busy fixing the computers and she could not take my calls...lololol. I then contacted debonairs complaints line and spoke to a consultant by the name of Raven. As expected, he promised to log a complaint and provide me with a reference number, but absolutely nothing happened. Now I'm jus going to tell everyone I know about debonairs poor poor customer services.
SJ
Shanil J's update21 Nov 2019, 20:21
Reviewer Update
I forgot to add...I asked to speak to the manager of the outlet and was told that she was busy fixing the computers and she could not take my calls...lololol. I then contacted debonairs complaints line and spoke to a consultant by the name of Raven. As expected, he promised to log a complaint and provide me with a reference number, but absolutely nothing happened. Now I'm jus going to tell everyone I know about debonairs poor poor customer services.
Debonairs Pizza's replyOfficial
24 Nov 2019, 16:48Hi Shanil
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply24 Nov 2019, 16:48
Official
Hi Shanil
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***