gR
george R
1 reviews | Active since Dec 2015
24 Jun 2019, 13:38
Money not refunded
I placed an online order. The money was deducted from my bank account. The order never went through to the store and was never placed. The customer consultant stated that the money should automatically be reversed, which never happened. I am a staunch and regular supporter of Debonairs, I even went ahead and placed another order for the same day which I placed over the phone. Obviously you online ordering process does not function properly.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
14 Jul 2019, 13:44Hi George
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that they requested your bank statement so the refund can take place.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that they requested your bank statement so the refund can take place.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 Jul 2019, 13:44
Official
Hi George
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that they requested your bank statement so the refund can take place.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that they requested your bank statement so the refund can take place.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***