1 reviews | Active since Jul 2016
MISLEADING AVERTISING & SHOCKING SERVICE
<p>30/07/2016 - Firstly I went on the Debonairs online site to look at their "specials" and came across: JULY ONLINE ONLY DEAL! BUY ANY 6 STANDARD PIZZAS* FOR ONLY R359.00 & GET ANY 4 SIDES FREE! (if you can't place your order "online" you can call the branch). </p> <p>I then called BRACKENFELL DEBONAIRS who had no clue about the "JULY SPECIAL", the operator kept on rambling about other "SPECIALS" & said the website hasn't been "UPDATED"???</p> <p> </p> <p>According to my knowledge (it's the 30th of JULY 2016), which means the "SPECIAL" is still ON?</p> <p>I then told the operator it's fine, I will contact another branch. I then called DEBONAIRS PIZZA, TYGERVALLEY.</p> <p>Operator named JANINE answered, I then asked her about the JULY SPECIAL, which she also rep**** they don't know about the SPECIAL, so I in turn said this is "FALSE / MISLEADING ADVERTISING". She eventually said she will call the MANAGER, I waited for 15MINS when eventually she came back to the phone and said "oh I am sorry, I forgot" let me go call the MANANGER again.</p> <p> </p> <p>One of my friends then used her mobile phone to call while I was "waiting" for the MANAGER. After 8 calls, her call was answered and she also had to hold for the "MANAGER", she then spoke to a lady named PHIPO (said she makes the Pizza's)???? and she's very tired and hungry, she hasn't eaten since this morning and they short staffed etc and also didn't have a clue about the "JULY SPECIAL".</p> <p>I eventually asked my friend to ask PHIPO to put down the phone on their side, so I could use my landline to phone another restaurant.</p> <p> </p> <p>I know we live in a 3rd World country but this SERVICE is just UPPALLING! </p> <p> </p> <p>Totally disgusted!</p> <p> </p> <p> </p> <p> </p>
Thank you very much for taking the time to report your experience with our Tyger Valley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Tyger Valley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
