NU
Naheed U
1 reviews | Active since Feb 2014
02 Mar 2016, 10:23
Misleading Advertising
On Sunday, 20th of December my family and I went for our weekly supper outing to Canalwalk in Cape Town. Normally we would get dessert from McDonalds or Steers but because of the picture on display we decided to order the Donut Dipper with our pizzas which looked appetizing and really makes you want to buy. What we received was a completely different picture and I completely lost my appetite. As a Debonairs loyal customer I am very dissatisfied with this. I sent an email to Debonairs customer service with pictures of what was advertised and what we received but did not receive any response from Debonairs. I wish I could post the pictures.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
03 Mar 2016, 08:20Hello Naheed,
Thank you very much for taking the time to report your experience with our Canalwalk, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Canalwalk, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply03 Mar 2016, 08:20
Official
Hello Naheed,
Thank you very much for taking the time to report your experience with our Canalwalk, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Canalwalk, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)