LW
Lee W

1 reviews | Active since Nov 2017

29 Nov 2017, 09:22

Misleading Advertising

On black Friday Debonairs advertised if you download the App you will get 50% discount on your order. I paid the full price of my order. I placed the order via the App @ 18:53 & it was supposed to be delivered @ 19:30, by 20:00 nothing, I called them & they confirmed that my order is on its way. By 20:45, still nothing has arrived. By 21:00 I called the store again which was Glenfair, where I placed my order & I suggested it will be quicker to come collect my order. I also told the manager "Vusa" that I didn't get my 50% discount as advertised. When I got to the shop, I received my order & for it not being delivered I received a free pizza. When I checked later on my slip, I also paid for the delivery, which was R20.00, where I collected the pizzas from the store myself.

This was really misleading & not a great experience at all. Having kids wait for food hours, is not a joke.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Jan 2018, 14:29
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***