jB
john B

1 reviews | Active since Mar 2015

17 Sept 2019, 12:26

Misleading

Hi there I called in and placed an order and was asked by the lady on the phone if I wanted a thick or thin base pizza so ordered 2 large thick bases.

When my order arrived it was 2 thin base pizza so I called them to find out what is going on with my order and the manager rep**** that they do not make thick base pizza so my I was furious cause I had my wife's family herefrom PE and they wanted the thick base . I feel it was not right getting false in formation it cost me to go all the way to the bluff to ROMANS PIZZA to buy 2 large thick base pizza I felt so imbarrest such a big company don't no what they doing when it comes to customer service .I now cause I work for a company that relies on customers Transnet Thank you

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply22 Sept 2019, 10:11
Official
Hi John

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and would like the exact branch name in PE so they can assist you adequately.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
jB
john B's update22 Sept 2019, 10:33
Reviewer Update
Hi there it was not in PE it was in Montclair Durban I had visitors from PE who wanted a thick base pizza so u need to sort that out cause it costed me a trip to go all the way to the bluff and buy from ROMANS Pizza which I think that is ridiculous
Thanks