1 reviews | Active since Apr 2015
Miscommunication between online order and the store
I ordered online at 7 o clock for 2 large pizzas at debonairs seshego.i received a confirmation sms that my order was received by the store.but i did not receive any delivery.i tried to phone the store to confirm my order but they keep answering and keeping me on hold.after a few seconds i get cut off.i tried several times i had 29 rand airtime and the whole airtime was finished befors i even got a consultant.such service is very dissapointing.i am dissapointed in how Debonairs Seshego operates this is very bad
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***