****MERS

ORDER NOT DELIBERATELY DELIVERED. Order number #*** I will be reporting you guys.

Dear Debonairs Pizza Verulam Management,

I am writing this email to formally express my deep disappointment, dissatisfaction, and disgust with the service I received from your Verulam branch.

On the date of my order, I placed and paid for food in good faith, with the clear expectation that my order would be prepared and delivered to me as promised. However, I was falsely informed that my order had been delivered when, in fact, it was never delivered to me at all. This is not only unacceptable but extremely concerning.

To be told that an order has been delivered when it has not is misleading and borders on dishonest conduct. I made several attempts to resolve this matter, yet no satisfactory explanation, proof of delivery, or resolution was provided. As a paying customer, I feel completely disrespected and taken advantage of.

This experience has caused me unnecessary frustration, inconvenience, and a loss of trust in the Debonairs brand. I would like to make it very clear that this matter is not being taken lightly. Failing to deliver paid-for goods while claiming otherwise is a serious issue and a violation of basic consumer rights.

I hereby request the following, with immediate effect: 1. A full explanation as to how my order was marked as “delivered” when it was not. 2. Proof of delivery, including the name of the driver, time of delivery, and any confirmation allegedly obtained. 3. A full refund of the amount paid, or immediate redelivery of my order at no additional cost. 4. Confirmation of what corrective steps will be taken to ensure that this does not happen again to myself or other customers.

Should this matter not be resolved promptly and professionally, I will have no choice but to escalate it further. This includes, but is not limited to, lodging a formal complaint with Debonairs Head Office, escalating the matter to relevant consumer protection bodies, and pursuing any other actions available to me as a consumer under South African law.

This email serves as a formal record of my complaint and my intention to take further action should your branch fail to address this issue adequately.

I expect a written response within a reasonable time frame. Silence or further disregard will only confirm my decision to escalate the matter.

I trust that you will treat this complaint with the seriousness it deserves. My number is ***