****med by Debonairs pizza Fleurdal in Bloemfontein

Utterly disgusted with the service at Fleurdal store. I placed an order from 18:52 and it’s 20:46 still my order hasn’t arrived. I asked the store to cancel that order as I had made alternative arrangements after the 1st delivery guy **** and said he was outside with my order at 19:16. He calls me and asked him where he was but he kept on saying he’s outside but I had already been waiting for over 10 min outside. I gave him time so he can deliver but after 10-15 min he still had not arrived. I tried calling him back but he ignored my call. I phoned the star asking to cancel the order, the male person who answered said he’ll phone me back as he’ll try to track the driver. He phones back and he says the driver is untrackable. I requested once again for him to cancel the order and I’ll make alternative arrangements. He promises to send another driver and he says it will take 20 minutes. After 45min still no delivery of my food. Called the store again and a very rude lady answers and I wanted to cancel the order as it’s now over 2 hours waiting for the pizza. She didn’t want to assist. It’s exactly over 3 hours after she said the driver was on the way and I still have received the pizza. I called the call centre and spoke to Charmaine who said she’ll pass the message to the store to phone me. R230 paid, still no food received and I demand a refund!!! Store not trustworthy and no customer service and not professional