1 reviews | Active since May 2018
Meat given to vegetarian
On Friday 18 May 2018, I ordered a 3 Cheese pizza with mushroom. I am vegetarian due to religious reasons for the past 22 years.I belong to a society that does not eat meat, fish eggs etc.
When I ordered the pizza, I stipulated that it is 3 cheese vegetarian. After eating a slice of the pizza I realized it had meat in it. When I took it back to Debonairs I was told that they were not aware that I dont eat Pork.
I feel that my religious vows an practices has been jeapordised due to their negligence.
Hi Chantal, we sincerely apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Chantal, we sincerely apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***