Meal took 2hr19min to arrive, Pop-its Upside Down, and Black Dots

<p>Posting this on HP, as there was no response to my 2 emails to Debonairs Pizza Head Office ********** <p> </p> <p>On the 30 December 2016 at 19:00 I placed an online order with Debonairs Margate (and paid online). That was Order 300, INV 530482.</p> <p> </p> <p>At 20:10 I received a Phone Call from Debonairs Margate saying that they are sorry it is taking so long, they are just very busy and that they would send the driver as soon as he gets back (which they said would be in 15 minutes)</p> <p> </p> <p>At 21:19 the Driver arrived on his Motorbike (2 hr 19 minutes after placing the order).</p> <p>When he took the order out of the Delivery Bag, he noticed that the Chutney POP-ITZ packet was upside down, so he quickly turned it over. By this time all the filling had come out of the Pop-ITZ, and was lying in the Foil Container (and looking really Unapetizing, and the guests did not appreciate us having to scoop the filling back in).</p> <p> </p> <p>As he took the Pizza's (a Standard Pizza, and the On-The Double Pizza's) out of the delivery bag, I noticed that the top of the boxes were cold, and that the hot-or-not dots were black. I immediately pointed this out to the delivery driver (and took a photo of the black Dots while the driver was holding the boxes). The driver said that the bottom of the box is still warm, I told him that the Hot-Or-Not dot is black, which according to your advertising means that the Pizza's are free. He said I must contact a Manager or Superviser about that. (I did not continue pestering him because as we had paid online, he would not have the money to refund us).</p> <p> </p> <p>I proceeded to take the food, as we had guests with children who had waited over 2 hours so that they could eat before sending the children to bed. But when we opened the pizzas, they were cold, and very rubbery (which to me means that they were not taken out of the oven just before they were delivered, but that they had been standing on the warming pass for over an hour.</p> <p> </p> <p>In Summary</p> <p>2 hr 19 Minutes for the Meal to Be Delivered</p> <p>Popitz packet was upside down during transport, which caused filling to fall out</p> <p>Hot-Or-Not Dot's were Black</p> <p>Pizza inside was cold, rubbery, and unapetising.</p> <p> </p> <p>As this is my second bad experience with this branch, I do not want to receive a replacement order, but I would like a refund (as per your Hot-or-Not DOT advertising)</p> <p> </p> <p>Regards</p> <p>Peter Kolbe</p> <p> ********** 544</p>